Got A Question?
What is EbunBox?
EbunBox is a personalized gifting concierge service. We don’t just sell gifts; we handle the entire process for you. Tell us about the recipient and the occasion, and we will source, curate, and beautifully package a thoughtful gift, then deliver it directly to their door.
How is this different from buying a gift online?
Unlike typical online stores, we offer aservice, not just a product. We take the stress out of gifting by providing personalized recommendations, handling the sourcing (even for hard-to-find items), and ensuring the unboxing experience is magical and memorable. It’s thoughtful gifting, done for you.
Do I need to know exactly what gift I want?
Not at all! In fact, most of our customers come to us for ideas. You can tell us a little about the recipient, and we’ll provide curated suggestions. If you do have a specific item or link in mind, we can source and package that for you too.
How does it work?
- Tell Us: Fill out our simple Gift Request form.
- We Curate: Our team will contact you with ideas and a quote based on your needs.
- You Approve: Review and approve the final concept and price.
- We Deliver: We handle the sourcing, personal packaging, and delivery.
How long does the entire process take?
Please allow4-7 business daysfor our curation and sourcing process, plus standard shipping time (typically 2-5 business days within the continental US). For urgent requests, expedited options are available.
Can I schedule a gift for a future date?
Absolutely! This is one of our most popular features. During the request process, just let us know your preferred delivery date, and we’ll ensure the gift arrives exactly when it’s meant to.
How much does a gift cost?
Because every gift is unique, we provide a custom quote for each request. Our prices typically include the cost of the curated items, our concierge fee, premium packaging, and standard shipping. You will always know the final cost before you are charged.
What is your payment process?
Payment is required in full only after you review and approve our custom quote for your gift. We accept all major credit cards via our secure payment processor.
Where do you ship?
We currently ship nationwide within the United States.
What if the recipient isn't home?
We ship via reliable carriers (like USPS, UPS, and FedEx) who will follow their standard procedure, they may leave the package in a safe place, leave a notice for pick-up, or attempt re-delivery. EbunBox is not liable for packages confirmed delivered by the carrier.
How do you ensure gift quality?
We take great pride in our curation. We source high-quality items and meticulously inspect every gift before it is packaged. Our reputation is built on the joy your recipient feels when they open their EbunBox.
What if the gift is damaged or incorrect?
Your satisfaction is guaranteed. If there is any issue with your order, please contact us at wecare@ebunbox.com within 24 hours of delivery, and we will make it right.
What is your return policy?
Due to the personalized and custom nature of our service, we generally do not accept returns or offer refunds for change of mind. However, we fully stand by our service and will resolve any issues with damaged, incorrect, or undelivered gifts. Please see our full Return & Refund Policy for details.
Can I cancel my order?
You may cancel your request at any timebeforeyou approve your final quote. Once a quote is approved and payment is processed, we begin sourcing immediately. Cancellations after that point are offered only at our discretion, as we may have already incurred costs.