Last Updated: August 25, 2024

EbunBox (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our concierge gifting service through our website, https://www.ebunbox.com .

By using our service, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our service.

a) Information You Provide to Us:

Personal Details: Your name, email address, phone number, and shipping address.

Recipient Details: The recipient’s name, shipping address, age, gender, interests, occasion, and relationship to you, which are essential for our personalized curation service.

Payment Information: Payment details are processed securely by our third-party payment processors (like Shopify Payments or Stripe). We do not store your full credit card details on our servers.

Communication: Records of your correspondence with us if you contact us via email, phone, or the website contact form.

b) Information Collected Automatically:

Usage Data: We may collect information about your interaction with our website, such as your IP address, browser type, pages visited, and time spent on the site. This helps us improve our service and user experience.

Cookies: Our website uses “cookies” to enhance your experience. You can set your browser to refuse cookies, but this may limit your ability to use some features of our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Service: To create, manage, and fulfill your gift requests, including sourcing, personalized packaging, and delivery.

To Communicate With You: To send you confirmations, updates, delivery notifications, and request additional information needed for your order.

For Customer Support: To respond to your inquiries, comments, and concerns.

For Improvement: To analyze trends and user behavior to improve our website, service offerings, and marketing strategies.

For Marketing: With your permission, to send you information about promotions, new services, and other updates. You may opt-out of these communications at any time.

3. Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for processing your information is:

Performance of a Contract: Processing is necessary to fulfill the service you request (e.g., creating and delivering your curated gift).

Consent: Where you have given us consent, such as for marketing communications.

Legitimate Interests: For purposes such as data analysis, fraud prevention, and improving our service.

4. How We Share Your Information

We value your trust and only share your information in the following limited circumstances:

With Service Providers: We share necessary information with trusted third parties who assist us in operating our business, such as payment processors, shipping couriers (e.g., UPS, FedEx), and packaging suppliers. These partners are obligated to keep your information confidential.

For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request.

With Your Consent: We may share information with other third parties when we have your explicit consent to do so.

We never sell or rent your personal information or the recipient’s information to third-party marketers.

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.

Rectification: The right to request that we correct any information you believe is inaccurate.

Erasure: The right to request that we erase your personal data, under certain conditions.

Restrict Processing: The right to request that we restrict the processing of your personal data.

Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you.

Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at the details below.

7. Children’s Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EbunBox
Email: wecare@ebunbox.com
Phone: 651 314 9560